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  3. Thursday, May 02 2024, 11:39 AM
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VAT Validation fails.

I checked the VAT Number with VIES directly and it was valid.

How can I get support for my webshop?

Is there no ticket system available?

Thank you,
Christos
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Dennis Buijs Accepted Answer
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Hi

I solved the issue, now vat is reset when shipping to Germany.
Also made a fix for the performance when opening my extension in the admin, it is still about 15 seconds, but it is loading.
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Thank you, it is now recognising the Belgian VAT ID :)

What I realise is, that if the customer is shipping to Germany (the Store location), a German VAT of 19% should be calculated, but it still keeps the VAT-Free option.
Can you please check that please?
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Dennis Buijs Accepted Answer
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Hi

I checked and reset the licence, and also a small fix, but maybe because of the next issue you saw those licence errors.

During my check on the front end, I saw another issue, with your disable Quick Checkout extension. I also made a fix for that, that my extension it not doing any more check/updates for this extension. Now front end validation is working again, but please check it also yourself in the checkout forinstance.

I hope I can soon check the performance issue for the admin extension page loading, because of your many customers it is not loading normaly.
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Here are the items details.
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Dennis Buijs Accepted Answer
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Hi

Can you provide me admin and ftp details in the tab 'Site details', then I will check.
Licence must be valid all times, for live :-)
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Hello It seems that the license is not used properly.

Although the license is valid and the support is until September this year, the extension seems to be disabled :(

Domain esim.me
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Dennis Buijs Accepted Answer
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Hi

Strange, I checked and see it is working throught my extension.
Please try again, if still not working please leaf your login credentials in this ticked and I will check.
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