1. Dainius
  2. EU VAT Compliant
  3. Wednesday, October 05 2022, 02:00 PM
  4.  Subscribe via email
Sometimes for no reason customers get VAT reverted even without entering VAT code.
Our all buyers are from same country
Comment
There are no comments made yet.
Add Comment
Dainius Accepted Answer
0
Votes
Undo
Just to add maybe it will help. It happens not always maybe 1/10 orders
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 1
Dennis Buijs Accepted Answer
0
Votes
Undo
Hi

Strange, so you see in order totals a reverse charge vat total item?
If you have admin and ftp login I can check logging.
Please als give me the orders that are wrong.
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 2
Dainius Accepted Answer
0
Votes
Undo
Like here again you can see this customer didnt enter vat number but vat got reversed like he did
Attachments (1)
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 3
Dainius Accepted Answer
0
Votes
Undo
But then i try to replicate, i enter exactly this customers data for me everything fine, bill comes with VAT included like it should. Any ideas?
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 4
Dennis Buijs Accepted Answer
0
Votes
Undo
Hi

I am not sure, therefore I must check you tax settings. What I think is that for this customer the tax settings of OpenCart is set to not pay tax. So not pay tax in all EU countries except the store country.

The best thing to do is you let all EU customers pay tax. When a valid vat number is given, my extension will make zero tax, you then will see an order total tax with 'Reverse charge - VAT exempt'. I don't see this, or maybe you made a language translation.

Best regards
Dennis
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 5
Dainius Accepted Answer
0
Votes
Undo
Hi

I am not sure, therefore I must check you tax settings. What I think is that for this customer the tax settings of OpenCart is set to not pay tax. So not pay tax in all EU countries except the store country.

The best thing to do is you let all EU customers pay tax. When a valid vat number is given, my extension will make zero tax, you then will see an order total tax with 'Reverse charge - VAT exempt'. I don't see this, or maybe you made a language translation.

Best regards
Dennis


Yeah that's translated to Latvian. And yes thats how it work normaly. Everybody pays taxes expect the ones who enter correct VAT number. But in some cases like this above. She didn't enter vat number but yet VAT got reversed, but this kinda stuff so random happens only like 1 time of the 30. And i cant figure out why
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 6
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Welcome

Categories

OpenCart Free Extension
  1. 1 post
  2. 2 subcategories
OpenCart Commercial Extension
  1. 60 posts
  2. 17 subcategories
Sales & Billing
  1. 0 posts
  2. 2 subcategories
Welcome
  1. 4 posts
  2. 2 subcategories

Recent Discussions

Bug in module settings
Some problems with last update 2.99, All module settings are on one page and not...
86 Hits
0 Votes
Posted on Wednesday, September 13 2023, 10:26 AM
  • Resolved
  • Short description extension is not working
    I purchased the extension ( Order I'd : #1287623 ) and installed it. Licence cod...
    193 Hits
    0 Votes
    Posted on Thursday, July 27 2023, 10:43 AM
    Region / State problem
    When the module is enabled and a valid VAT number is entered, it fills in the da...
    493 Hits
    0 Votes
    Posted on Thursday, April 06 2023, 08:09 AM
    EU VAT Compliant with Quick Checkout -> Empty f
    Hello, we have bought your extension EU VAT Compliant in the Opencart Marketplac...
    526 Hits
    0 Votes
    Posted on Wednesday, January 04 2023, 02:22 PM
  • Resolved
  • Support Inventory Report
    Hi I need to get Inventory Report (https://www.opencart.com/index.php?route=m...
    564 Hits
    0 Votes
    Posted on Wednesday, November 23 2022, 04:09 PM
  • Resolved