1. Peter Cabrelli
  2. EU VAT Compliant
  3. Saturday, November 28 2020, 09:58 AM
  4.  Subscribe via email
Hi,

I've purchased EU VAT Compliant and believe I've installed it correctly, as generally works OK for new customers. However, how does a returning customer add their VAT number to a purchase, or to their saved address, as I can't seem to see any option?

The site is using OC 2.3.0.2 with Journal 2.8.3

Many thanks,
Comment
There are no comments made yet.
Add Comment
Dennis Buijs Accepted Answer
0
Votes
Undo
Hi Peter

In your case the second login must also the vat must be removed, so this is not working. If you give me your admin and ftp details in the tab Site Details I will fix it.

Best regards
Dennis
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 1
Peter Cabrelli Accepted Answer
0
Votes
Undo
Hi Dennis,

Thanks for the above response although I now seem to have a different issue.

When a 'new' customer from EU registers a Business account the VAT is exempt (removed) as expected on checkout. However, when they return to buy something else and log into their account, the VAT is not removed at checkout, even though their VAT number is registered to their account? I'm assuming this shouldn't be the case?

Many thanks,
Peter

.
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 2
Dennis Buijs Accepted Answer
0
Votes
Undo
Customer group can only be changed by the admin.

I think it is best that customer make the right choice which group the want to register. It is also that when the account has a vat number, it is best not to change it, because when orders are inserted in the accountancy software, changing vat number will be a problem for you tax report. Better to make a different account when vat number must be changed.
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 3
Peter Cabrelli Accepted Answer
0
Votes
Undo
Hi Dennis,

Many thanks for your quick reply.

I have tried that, but can't see the option to change the 'Customer Group' type from 'Consumer / Default' to the new 'Business' one which has the VAT Number .... does it need to be done by the admin?

I'm sure I'm missing something, so apologies, but if someone has previously created an account (prior to adding the EU VAT Compliant extension, so is part of original 'Default' customer group), and then logs in to purchase something else, on checkout, there doesn't seem to be an option to select the Business group and hence add the VAT number.

Any pointers would be much appreciated.

Thanks,
Peter
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 4
Dennis Buijs Accepted Answer
0
Votes
Undo
Hi Peter

They can edit the address in the account of the customer.

Best regards
Dennis
Comment
There are no comments made yet.
Add Comment
  1. more than a month ago
  2. EU VAT Compliant
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Welcome

Categories

OpenCart Free Extension
  1. 1 post
  2. 2 subcategories
OpenCart Commercial Extension
  1. 33 posts
  2. 17 subcategories
Sales & Billing
  1. 2 posts
  2. 2 subcategories
Welcome
  1. 2 posts
  2. 2 subcategories

Recent Discussions

Error after installing
Password proctected content
108 Hits
0 Votes
Posted on Thursday, December 24 2020, 06:33 PM
  • Resolved
  • Using EU VAT Compliant as existing customer
    Hi, I've purchased EU VAT Compliant and believe I've installed it correctly, ...
    161 Hits
    0 Votes
    Posted on Saturday, November 28 2020, 09:58 AM
    $$$ doesn't work as a separator of the keywords
    check here please https://www.screencast.com/t/wiBfHBxmP the $$$ doesn't wor...
    173 Hits
    0 Votes
    Posted on Friday, November 20 2020, 07:11 PM
    Teveel issues na installatie
    Hallo, We hebben zojuist jullie module gekocht en install gedaan, maar lopen ...
    166 Hits
    0 Votes
    Posted on Monday, November 09 2020, 03:30 PM
  • Resolved
  • for opencart module "Product Page Extra Field
    for opencart module "Product Page Extra Fields" is it possibility for ...
    227 Hits
    0 Votes
    Posted on Tuesday, September 08 2020, 02:21 AM